💬 Support
How can we help?
Questions, bugs, or ideas about a Snowpex app — we're happy to help. Most answers are below.
Email us
We usually reply within 1–2 business days.
support@snowpex.orgTip: include the app name, your iOS version, and a screenshot so we can help faster.
Frequently asked
How do I get help with a specific app?+
Email support@snowpex.org and tell us which app you're using, your iPhone model and iOS version, and what happened (a screenshot or screen recording helps a lot).
How do refunds work?+
All purchases are processed by Apple, so refunds are handled through the App Store — go to reportaproblem.apple.com, sign in, find the purchase, and request a refund. If you're stuck, email us and we'll point you the right way.
How do I manage or cancel a subscription?+
On your iPhone: Settings → your name → Subscriptions. There you can upgrade, downgrade, or cancel any Snowpex subscription. Cancelling stops future renewals; access continues until the end of the current period.
How do credits work?+
Some apps use credits for AI generation. You get a set amount free, subscriptions include a recurring allotment, and you can top up with credit packs. Each generation shows its cost before you run it.
I found a bug or have a feature idea+
We'd love to hear it — email support@snowpex.org. Real feedback drives most of our updates.
What about my privacy and data?+
We keep data handling minimal and do on-device processing where we can. See our Privacy Policy and Terms for the full details.